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FAQ Account

  • I forgot my password, what should I do?
  • Can I add or delete a shipping or billing address?

Account

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How do I register an account with the Levi’s® HK SAR Official Online Store?

Creating your account with Levi’s® HK SAR Official Online Store is simple — register here.

I forgot my password, what should I do?

If you forget your password, no problem — we're happy to help you reset via email.

All your personal information will be kept strictly confidential, as per our Privacy Policy.

How do I make changes to my account information?

Making changes to your account is easy — just log in to your Levi’s® HK SAR Official Online Store account, go to “My Account” and make the necessary changes. Please note that your email address and phone number cannot be changed. If you have any questions, please call the Customer Service Center.

Can I add or delete a shipping or billing address?

Yes. Once you have created an account and are signed in, you can go to the “Saved Shipping Addresses” section where you can add, edit, or remove saved addresses. To add new addresses, click on “Add a New Address”. To edit a saved address, click on “Edit”. To remove a saved address, click on the “Remove” button under the address you wish to modify.