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FAQ Products

  • How do I find the right size?
  • How do I find the right fit?
  • How should I clean and care for my Levi’s® garments?
  • How much will my Levi’s® jeans shrink?
  • Where can I learn more about the craftsmanship, design details and innovation for Levi’s® product(s)?
  • Where can I learn more about Levi's® sustainability initiatives for the environment and for the community?
  • How do I know if my Levi’s® jeans are authentic?
  • Does Levi's® HK SAR Official Online Store offer the same price as the Levi's® retail stores?
  • Can I return or exchange a pair of altered pants?
  • Special offers
  • Can I get extra holes punched in my belt?
  • Some red tabs are blank, only ® appears without the name Levi’s, why so?

Product Information and Size Guides

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How do I find the right size?

You can check our size guides to find the right size/fit for the product(s) you are interested in. Select one of the size charts, take measurements in centimeters (CM) or inches (IN) according to the “How to Find Your Size” instructions and use the chart to help determine the best size for you.

How do I find the right fit?

We’ve been perfecting our fits for more than 140 years. Explore the range to find the right one for you from the 501® Original jeans, Taper, Slim, High-rise fits, Skinny jeans to the boyfriend jeans among others. Learn more about fits here.

How should I clean and care for my Levi’s® garments?

Be sure to take good care of your Levi’s® garments. For denim, the less you wash the better it is — not only to prevent shrinking and fading, but also to conserve water and lessen the impact on the environment. When it’s time to wash your jeans, turn them inside out, wash separately in cold water and line dry, if possible. Learn more about garment care here.

How much will my Levi’s® jeans shrink?

Most of our jeans have been pre-shrunk, so there should be very little shrinkage if any. We recommend you purchase the size that fits you best before washing, and they should still fit fine after washing. To minimize any shrinkage, we suggest you wash your jeans in cold water and line dry.
 

Shrink-to-Fit™ jeans are made from raw denim and have not been pre-shrunk. You can find the right size using one the three options:

  • 1. For the old-school technique, buy true to size in the waist and two sizes up in length. Wear them in the tub and keep them on to dry.
  • 2. For those who wish to machine wash and dry the jeans, we recommend sizing up. For your waist, add 1" for sizes 27"-36", 2" for 38"-48", and 3" for 50" and up. And for your inseam, add 3" for sizes 27"-34" and 4" for 36" and up.
  • 3. For real denim aficionados who prefer their denim unwashed, there is no need to size up. Buy them true to size. Hang them outside in the sun to keep them fresh. Learn more about Shrink-to-Fit™ here.

Where can I learn more about the craftsmanship, design details and innovation for Levi’s® product(s)?

Levi’s® clothing is crafted for life. For us, craftsmanship translates to design with purpose. From fabric to stitching, every one of Levi’s® product(s) starts with quality components. Inventing blue jeans was just the start of how Levi Strauss pioneered a brand for true originals. Since 1853, we have been crafting clothing to fit your life while innovating for the next generation. Read more about Levi’s® products here.

Where can I learn more about Levi's® sustainability initiatives for the environment and for the community?

Putting people and the planet first is what we do. From our Worker Well-Being initiative and music education programs to our enduring support and advocacy for the LGBTQ community, we believe in the power of positive action. Click here to read more about our forward-thinking methods of responsible production and design techniques – including Water® innovations and production methods that use far less water than traditional means – as well as how we take a stand for what’s most important: people all over the world.

How do I know if my Levi’s® jeans are authentic?

We want to protect the integrity of our amazing brand, so Levi Strauss & Co. is committed to enforcing its trademark and property rights in order to combat the sale of counterfeit products bearing its trademark or designs. However, we're aware of counterfeit Levi's® products in the marketplace. To avoid purchasing a counterfeit product, we recommend that you purchase your jeans from Levi's® HK Official Online Store or one of our authorized Levi's® retailers.

 

Characteristics of counterfeit products will vary on a case-by-case basis, but you can pay attention to two trademarks of genuine Levi's® jeans:

  • 1.The Tab Device trademark on the back-right pocket
  • 2.The Arcuate Stitching Design trademark (or "double arcs") on the back pockets

Learn more about how we create Levi's® products.

Does Levi's® HK SAR Official Online Store offer the same price as the Levi's® retail stores?

Please note that discounts and deals may vary.

Can I return or exchange a pair of altered pants?

Bottoms are not eligible for return/exchange once altered.

Special offers

You may receive exciting promotions; discount offers and coupons from time to time.

Can I get extra holes punched in my belt?

Hole-punching service is available at all Levi's® Stores. Please check with our store staff for details. (Such service may not be applicable to certain models.)

Some red tabs are blank, only ® appears without the name Levi’s, why so?

One out of 10 red Tabs on the back pocket of a pair of Levi’s® jeans is with a blank red tab, only ® appears without the name Levi’s. It is normal to see a ® red tab on Levi’s® product. It’s not a counterfeit or defective product. On the contrary, it could be a sign of luck to receive a pair of jean with the rare ® red tab. Check your red tab and see if your pair is one of them!