PAYMENT TERMS

PAYMENT METHODS

We currently accept Visa, MasterCard, American Express, UnionPay, WeChat Pay and Alipay (Currently only applicable for Alipay in Mainland China, AliPay (Including AlipayHK) of other locations are not applicable). Please note that we are not able to accept orders or payment information via phone.

Important information about payment:
  • Your debit or credit card will not be charged until the purchase product(s) is shipped.
  • All cardholders are subject to validation by both Levi Strauss (Hong Kong) Limited and the card issuer, to ensure payment security and prevent fraud.

Please note that we reserve the right to contact you for further information if there is an issue with your payment.

PAYMENT SECURITY

We take security very seriously, so your details will be protected. We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) and other reasonable measures to protect your information from unauthorized use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.

Should any unauthorized charges appear on your credit card as a result of shopping with Levi’s® HK SAR Official Online Store, please notify your card issuer by its reporting rules and procedures.
Please note that Levi’s® Brand will never ask a customer to confirm any account or credit card via email. If you receive an email claiming to be from Levi's® Brand asking you to do so, please do not respond and contact our Customer Service Team.