ASIA (excluding Australia and New Zealand)
Effective Date: November 22, 2022
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NOTICE FOR INDIVIDUALS IN ASIA (EXCLUDING AUSTRALIA AND NEW ZEALAND)
A list of relevant LS&Co. group companies which will be the data controller in the respective region is set out below.
China Mainland Levi Strauss Commerce Shanghai Ltd. Hong Kong SAR Levi Strauss (Hong Kong) Limited India Levi Strauss (India) Private Limited Indonesia PT Levi Strauss Indonesia Japan Levi Strauss Japan Kabushiki Kaisha Korea Levi Strauss Korea Ltd. Malaysia Levi Strauss (Malaysia) Sdn. Bhd Pakistan Levi Strauss Pakistan Private Ltd. Philippines Levi Strauss Philippines, Inc. II Singapore Levi Strauss Asia Pacific Division, PTE. LTD. Taiwan Region Levi Strauss U.S.A. LLC Taiwan Branch Thailand Levi Strauss (Thailand) Ltd. Vietnam Au Chau Fashion & Cosmetic Company Limited Other APAC entities Levi Strauss Asia Pacific Division, PTE. LTD. “LS&Co” and “we” as used in this Supplemental Notice means the relevant Levi Strauss entity listed above, which will act as the controller (or such equivalent term as “data user” or “owner” under applicable law or, if there is no such term, shall have responsibility) for Personal Information as described in this Privacy Policy and Supplemental Notice.
RETENTION OF PERSONAL INFORMATION
Your Personal Information will be kept for as long as you are our customer. This includes purchasing products directly from us or through our partners, engaging with our platforms and reviewing our content. Following the conclusion of our relationship, we may still retain certain information to the extent required or permitted by law. We keep information on potential customers for not more than 3 years following the date of last contact or such longer period as is permitted or required by applicable law (for example, a period of 5 years for Indonesian residents).
PURPOSE(S) AND LEGAL BASIS FOR PROCESSING
Our collection, use, disclosure, and other processing of Personal Information is necessary for the following legal basis (to avoid doubt in addition to those specified in the Privacy Policy):
- performance of the contract between us to provide you with products and services including sending you transactional communications, verifying your identity, assisting you in-store, on the sites, processing payments, returns, exchanges, orders, shipping products, and providing customer service, and to conduct automated decision-making processes in accordance with any of these purposes;
- for purposes we consider to be in our legitimate interests including improving the functionality and integrity of our platforms and stores, keeping consumers up to date with information about our products and services, completing corporate transactions, understanding consumer preferences, personalizing our interactions and developing our business relationship, as these functions help sustain and grow our business;
- to comply with a legal obligation to which we may be subject, such as complying with orders from government or other legal authorities, detecting and preventing illegal conduct, abuse, spam, fraud (e.g. account takeovers or payment related fraud) security incidents and other harmful activities.
Where we are required by law to obtain your consent before collecting, using, disclosing or otherwise processing Personal Information, we will rely upon consent as our basis for the collection, use, disclosure or other processing.
YOUR DATA SUBJECT RIGHTS
You may have the following rights with respect to your Personal Information under applicable laws:
- Request access to, a copy of, and/or information on the processing of your Personal Information;
- Correction/rectification of your Personal Information where it is inaccurate or incomplete;
- Erasure, deletion or anonymization of your Personal Information in certain circumstances;
- Object to or restrict processing of your Personal Information in certain circumstances;
- Withdrawal of your consent to collection, use, disclosure or other processing of your Personal Information;
- Objection to automated-decision making and profiling (including for marketing purposes);
- De-registration of your account;
- Data portability;
- Lodging a complaint with us or with the relevant data protection authority;
- Claim damages in certain circumstances;
- Have your Personal Information kept confidential
In addition to the data subject rights above, if you are in Thailand, you may be entitled to request for the disclosure of the source of Personal Information if we have collected it without your consent.
Contact information for making such a request is set out in the "CONTACT US" portion of this Supplemental Notice.
CHILDREN AND MINORS
Our Asia Pacific Platforms are not intended to address anyone under the age of 18 (or the age of 14 in China; or the age of 20 in Taiwan Region and Thailand; or the age of 15 in Vietnam; or the age of 21 in Indonesia and Singapore) (“Children”). We do not knowingly collect Personal Information from Children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information without your consent, please contact us using information in the "CONTACT US" section below and we will take steps to remove the Personal Information.
INTERNATIONAL PROCESSING
If you are a resident of Mainland China, Japan or Thailand, your Personal Information may be transferred outside of your country of residence, including to India, Japan, Singapore, and the US. While these jurisdictions may not have the same data protection laws as where you reside, we will use reasonable endeavours to require those we disclose your Personal Information to, for example our service providers and Affiliates, protect it in a way that provides comparable safeguards to the laws in your location such as by way of contractual data protection obligations.
CONTACT US
Mainland China: If you are a resident of Mainland China, you should feel free to contact us by email to MBXCHNcustomservice@levi.com, or call us at 010-53153612, or write to us at:
Levi Strauss Commerce Shanghai Ltd.,
Attn: Customer Service Department,
Room 1007, 1468 West Nanjing Road, Shanghai, 200040, Mainland China.Hong Kong SAR: If you have any questions, complaints or concerns about the Levi Strauss & Co. Privacy Policy or our data protection practices, or if you wish to exercise your data subject rights, please send an email to >privacy@levi.com, call toll free at 3184-0075 or write to the attention of:
Levi Strauss (Hong Kong) Limited
General Manager
22/F Standard Chartered Tower, Millennium City 1
388 Kwun Tong Road, Kwun Tong
Kowloon, Hong KongTaiwan Region: If you have any questions, complaints or concerns about the Levi Strauss & Co. Privacy Policy or our data protection practices, or if you wish to exercise your data subject rights, please send an email to privacy@levi.com, call us at +8439397999, or write to the attention of:
Levi Strauss Taiwan
CRM Department
9F., No.138, Sec.3, Minsheng E. Rd.,
Songshan Dist., Taipei City,
Taiwan, R.O.C. 105India: If you have any questions, complaints or concerns about the Levi Strauss & Co. Privacy Policy or our data protection practices, or if you wish to exercise your data subject rights, please send an email to privacy@levi.com or to the attention of:
Levi Strauss (India) Private Limited,
Legal Department
ITC Green Centre, 5th Floor, No. 18,
Banaswadi Main Road, Maruthiseva Nagar,
Bengaluru – 560005, Karnataka, IndiaIndonesia: If you have any questions, complaints or concerns about the Levi Strauss & Co. Privacy Policy or our data protection practices, or if you wish to exercise your data subject rights, please send an email to privacy@levi.com or to the attention of:
Hary Prasetyo
Country Manager, Indonesia
Pondok Indah Office Tower 1, 12th Floor (d/h Wisma Pondok Indah)
Jl. Sultan Iskandar Muda Kav. V-TA
Jakarta Selatan, Indonesia 12310Japan: If you have any questions, complaints or concerns about the Levi Strauss & Co. Privacy Policy or our data protection practices, or if you wish to exercise your data subject rights, please send an email to privacy@levi.com (in English or Japanese) or write to us at https://www.levistrauss.co.jp.
Vietnam: If you have any questions, complaints or concerns about the Levi Strauss & Co. Privacy Policy or our data protection practices, or if you wish to exercise your data subject rights, please send an email to privacy@levi.com, call us at +8439397999, or write to the attention of:
Au Chau Fashion and Cosmetics Co., Ltd.
Level 12, Sonatus Building, 15 Le Thanh Ton St., Ben Nghe Ward, District 1
Ho Chi Minh City, VietnamOther APAC countries: If you have any questions, complaints or concerns about the Levi Strauss & Co. Privacy Policy or our data protection practices, or if you wish to exercise your data subject rights, please send an email to privacy@levi.com or to the attention of:
Lim Horng Dar
Manager, Global Security & Resilience
11 North Buona Vista Drive
#14-09 Metropolis Tower 2
Singapore 138589
